Tenants Together is the main representative body for
Residents
of
Portsmouth Housing Association (PHA)
Resident Involvement Statement
At Portsmouth Housing Association resident involvement is an integral part of our business.
We recognise the importance of involving our residents in all aspects of our service to ensure we are delivering high quality, customer led services.
PHA is committed to involving, consulting and informing Residents on all aspects of its business.
We have worked with residents to develop a range of formal and informal ways for residents to get involved at a level that suits their individual needs and circumstances.
We have also put in place the necessary resources, support and training to enable our residents to participate effectively.
PHA works within a culture of continuous service improvement and recognises the importance of Residents views to help continually develop and improve services.
We will ensure that the aims set out in our Resident Participation Strategy and the options and resources for resident involvement are continually reviewed with residents to ensure PHA is involving, consulting and informing its residents effectively.
Resident Involvement Aims
There are 6 key principles which underpin our involvement activities.
These include:
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Accessibility - Ensuring that all residents have an opportunity to be involved.
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Capacity Building - Identifying areas of weakness preventing involvement of residents (in terms of interest, subject area and skills) and developing plans to increase involvement
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Influence - maintaining and developing the involvement of residents' informal structures within the group and on the groups mission, strategic direction, policies and procedures.
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communication - providing relevant and structured information and feedback to residents through meetings and the electronic communication systems.
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Consultation - undertaking a continuous and structured programme to review our main policies, procedures and strategies with customers
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Service Review - undertaking a continuous and structured programme to assess the quality and value for money of services we provide to customers
Opportunities for Involvement
PHA have outlined three levels of Involvements
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Low level. Involvement opportunities include Voice Survey, Annual Residents Conference, informal Residents Meetings, Publications Panel
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Medium level. Resident Associations, area/Street/Block representatives, Design Approval panel,Homeowner Panel, Communications Panel, Interview panel, Neighbourhood Improvement Panel, Wessex Property Services Phone Survey, Wessex Property Services Tenant Working Group
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High Level. Tenants Together, Service Development Board, Resident Board Members,
To Read more about the working groups Click here
Further Information
If you require further information on the opportunities for involvement
please contact the Resident Involvement Manager Vicki Turnbull
☎ 02392 896 753
